Credit System Guide

Understanding how credits work at NextGen Cages

What Are Credits?

Credits are pre-purchased booking units that can be used to schedule cage rentals at NextGen Cages. When you purchase a package, you receive credits that can be applied toward future bookings, offering significant savings compared to pay-per-session rates.

How Credits Work

Purchase Packages: Buy credit packages that fit your training needs. Packages are available for both hourly rentals (parents) and team rentals (coaches).
Credits Added to Account: Once purchased, credits are automatically added to your account and visible in your credits dashboard.
Use During Booking: When making a booking, you'll have the option to use your available credits instead of paying the full rate.
One Credit Per Session: Each booking uses one credit, regardless of the duration or cage type selected.
Track Your Credits: View your remaining credits and purchase history in your account dashboard.

Types of Credits

Hourly Rental Credits

For Parents & Individual Users

Used for hourly cage rentals
Choose between Cage 1 or Cage 2
Flexible scheduling options
Add extra participants as needed

View Packages

Team Rental Credits

For Coaches & Teams

Used for team practice sessions
Both cages included (1.5 hours)
Optional pitching machine
Perfect for team training

View Packages

Package Benefits

Why Purchase Packages?

Cost Savings: Packages offer better rates than individual bookings
Bonus Credits: Many packages include free bonus sessions
Convenience: Book quickly without entering payment info each time
Priority Access: Secure your preferred time slots in advance
Flexible Usage: Use credits whenever it's convenient for you

Viewing Your Credits

Parents & Individual Users:

Navigate to My Account → My Credits & Packages to view:

Available credit balance
Credit purchase history
Available packages for purchase

Coaches:

Navigate to Coach Account → My Credits & Packages to view:

Team rental credit balance
Package purchase history
Available team packages

Using Credits for Bookings

Step 1: Navigate to the booking page (Hourly Rental or Team Rental)
Step 2: Fill in your booking details (date, time, cage selection, etc.)
Step 3: Check the "Use Credit" option in the booking form
Step 4: Review your booking details and confirm
Step 5: One credit will be deducted from your balance automatically

Frequently Asked Questions

Can I transfer credits to another account?

No, credits are non-transferable and tied to the account that purchased them.

What if I cancel a booking made with credits?

Credits are returned to your account if you cancel within the cancellation policy timeframe. See our Refund Policy for details.

Can I mix credits and payment methods?

Currently, bookings must use either credits OR direct payment, not both in a single transaction.

Do credits expire?

No, credits never expire. Once purchased, your credits remain in your account until you use them for bookings. There are no time limits or expiration dates.

How do I purchase more credits?

Visit your credits dashboard and select "Purchase Packages" or click the "Purchase Packages" button on the homepage service cards.

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