NextGen Cages - Refund Policy

Cancellation & Credit Policy

Understanding our cancellation policy and credit return process

Important: Credit-Only Policy

All refunds are issued as account credits only. NextGen Cages does not process monetary refunds. When you cancel a booking or request a refund, the value will be returned to your account as credits that can be used for future bookings. Please read our cancellation policies carefully before making a booking or purchasing packages.

Booking Cancellations

Cancellation Timeline

Credit return eligibility depends on when you cancel your booking:

24+ Hours Before

Full Credit Return - Cancel at least 24 hours before your scheduled session to receive full credits back to your account. Applies to both credit-based and paid bookings.

Less Than 24 Hours

No Credit Return - Cancellations made less than 24 hours before the scheduled time forfeit all credits or payment. No credits will be returned to your account.

Bookings Made with Credits

  • 24+ Hours: Credits are returned to your account immediately
  • Less Than 24 Hours: No credits returned (credit is forfeited)
  • Cancellations can be made through your bookings dashboard

Bookings Made with Direct Payment

  • 24+ Hours: Full value converted to account credits immediately
  • Less Than 24 Hours: No credits issued (payment is forfeited)
  • No monetary refunds are processed - all cancellation values become account credits
  • No partial refunds - it's either full credit return (24+ hours) or nothing
  • Cancellations can be made through your bookings dashboard

Package Cancellations

Credit Package Purchases

Unused Packages:

  • Packages with no credits used can be canceled within 7 days of purchase
  • Value returned as account credits (90% of purchase price)
  • 10% administrative fee deducted from credit value
  • Contact us at nextgencages@gmail.com to request cancellation

Partially Used Packages:

  • Packages with credits already used are non-refundable and non-cancellable
  • You may continue using remaining credits indefinitely
  • Credits cannot be exchanged for cash value under any circumstances
No Credit Returns For
  • No-show bookings - Bookings where you didn't cancel and didn't attend
  • Late cancellations - Cancellations made less than 24 hours before booking
  • Bonus credits - Free bonus credits included in package deals
  • Used packages - Package purchases with credits already used
  • Note: All sales are final - no monetary refunds under any circumstances

Weather & Facility Closures

Weather-Related Cancellations

Since NextGen Cages is an indoor facility, weather typically does not affect bookings. However:

  • Severe Weather: If severe weather makes travel unsafe, we may proactively cancel sessions
  • Facility-Initiated Cancellations: Full credit return to your account, regardless of notice period
  • Customer-Initiated: Normal cancellation policy applies (must cancel 24+ hours for credit return)

Facility Closures

  • Emergency Closures: Full credit return automatically issued to your account
  • Maintenance Closures: You'll be notified at least 48 hours in advance with rebooking options
  • Equipment Failure: Full credit return if we cannot provide alternative arrangements
  • We will attempt to contact you via email and phone for any facility-related cancellations

How to Cancel & Get Credits

Cancellation & Credit Return Process
  1. For Bookings: Cancel through your bookings dashboard (My Bookings)
  2. For Packages: Email us at nextgencages@gmail.com
  3. Include your booking/order number and reason for cancellation
  4. Provide your account information for verification
  5. Credits are typically returned within 24 hours
  6. You'll receive email confirmation once credits are added to your account
  7. Remember: No monetary refunds - all returns are processed as account credits

Late Arrivals & No-Shows

Late Arrival Policy

  • 15 Minutes or Less: Your full session time will be honored
  • 15-30 Minutes: Remaining time will be provided (session not extended)
  • More Than 30 Minutes: Session may be forfeited with no refund
  • Please call us if you're running late: Contact number displayed in footer

No-Show Policy

  • Failing to show up for a booking without prior cancellation
  • No refunds or credit returns for no-show bookings
  • Repeated no-shows may result in booking restrictions
  • Contact us immediately if an emergency prevents attendance

Special Circumstances

We understand that unexpected situations arise. If you have extenuating circumstances that prevent you from attending or using your credits, please contact us:

  • Medical Emergencies: Documentation may be required
  • Family Emergencies: We'll work with you on a case-by-case basis
  • Travel Issues: Contact us as soon as possible
  • Email: nextgencages@gmail.com
  • We review all special circumstance requests individually

Frequently Asked Questions

Can I get my money back instead of credits?

No. All cancellations result in account credits only. We do not issue monetary refunds under any circumstances.

How long do credit returns take to process?

Credits are typically returned to your account within 24 hours of cancellation and will be visible in your credits dashboard.

Can I reschedule instead of canceling?

No, direct rescheduling is not available. To change your booking date/time, you must cancel your current booking (following the 24-hour policy) and then create a new booking using the credits returned to your account.

What if I bought the wrong package type?

Contact us within 7 days if no credits have been used. We may be able to exchange packages, with 10% of the value retained as an administrative fee.

Do credits expire?

No, credits never expire. Once in your account, credits remain available indefinitely until you use them for bookings. See our Credit System Guide for details.

What if there's a problem with the facility during my session?

Notify staff immediately. We'll provide an alternative solution or issue credits to your account if we cannot resolve the issue.

Policy Updates

This cancellation and credit policy is subject to change. Updates will be posted on this page with an effective date. Continued use of our services after policy changes constitutes acceptance of the new terms. All sales are final - no monetary refunds will be issued under any circumstances. Last updated: January 13, 2026.

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